Apple has just announced that they will be introducing a new service program dedicated to an issue of some iPhone 12 and 12 Pro models that could lead to users experiencing sound problems.
The company says that a “very small percentage” of devices may experience problems because of a component that sometimes fails on the receiver module.
The affected devices have been made between October 2020 and April 2021.
If you have an iPhone 12 or 12 Pro that doesn’t emit sound from the receiver when in call, you are eligible for a free repairment, courtesy of Apple.
If you own an iPhone 12 mini or iPhone 12 Pro Max, you can breathe relief as these devices haven’t been affected by the problem and also aren’t part of the service program.
If you own one of the troubled models, you can make an appointment at an Apple retail location or locate an Apple Authorized Service Provider.
You can alternatively contact Apple Support to make the preparations for a mail-in repair.
However, if your device has additional damage that could prevent technicians from completing the repair, like a cracked screen, you must take care of that first.
As for the duration of the program, the Cupertino-based tech giant stated that the repair program covers all affected smartphones for two years since the first retail sale of the device.
We are pleased to see that Apple is going to such lengths to make sure that their clients are pleased with their devices.
The entire process will certainly cost Apple considerable amounts of money, but we are positive that there won’t be any long-time effects on the company.
Make sure that you send your iPhone for a quick fix (if it’s eligible). It would be a shame to miss it.
